![]() The police say we must evict if she won't leave voluntarily. ![]() They have been in the unit over 30 days beyond their original checkout. We have 8 units in total and had several other far less important and less urgent messages with airbnb customer service that were replied to within a day or two.no idea why the most important one took so long!) When airbnb finally got back to us and escalated our situation, they said they are unable to help because the guest is refusing to answer their calls or reply to their emails.Īnyway, here we are now.the guest has decided they do not owe anything and also cannot leave due to the covid situation. (side note, I do not understand how they do ticketing for their customer service. We really should have taken it upon ourselves to arrange payment outside of airbnb but I thought it best to let Airbnb sort it out. Initially the guest seemed more than happy to pay for her extension, but as time dragged on her demeanor changed. Because this was during the covid crisis the phone calls to customer service were several hours long wait (they warned) so I stuck with messaging. We could not do this ourselves for fear someone would book if we opened up the calendar again. In the mean time I messaged airbnb requesting that they send our guest a new reservation for her extended stay. The guest checking in was also obviously upset but airbnb helped them find other accommodations. It was a little bit of an annoyance but we figured that's fine, airbnb will sort it out for us and decide what to do. She got very upset and claimed she cannot leave due to covid-19. We apologized that it was already booked by someone else. The guest notified us around the same time that she would like to extend her stay. Two days before her checkout we opened the calendar up for others to book and it was booked almost immediately. Boy we made some mistakes in hindsight, but it's also bad luck due to several unfortunate circumstances all tied together. I am still seeking solutions to I'll try to make this as brief as possible: ![]()
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